Problems with phone networks remain

The most impacted areas continue to be the north and west of the country.

The estimated effect of Storm Éowyn on the national telecoms user base was the largest in Comreg’s recording history.

But repair and restoration work is now showing significant progress in restoring connectivity and several fixed service operator networks have been returned to normal service levels.

As of 10am (Wednesday 29 January):

2% of fixed service users are without services

9% of mobile service users are experiencing some level of degradation of service

The most impacted areas continue to be the north and west of the country.

Those affected by Mobile Service failures are unlikely to experience complete disconnection. They may experience degradation on data and voice; text messaging is much less likely to be affected.

Calls to emergency services utilise any available network, regardless of operator subscription. These are expected to continue to function as normal nationwide. Restoration of Mobile Service will focus on voice and SMS initially; data services may be slower to return.

ComReg (Commission for Communications Regulation) is monitoring the situation and liaising with operators; further updates will be provided over the coming days.