Memories that sparkle at Cavan Crystal

Best Tourism Experience

Cavan Crystal Hotel is a contemporary four-star hotel, boasting 85 bedrooms and state-of-the-art facilities in Cavan town. Nestled in the heart of the stunning lake county, it is ideally situated close to a great variety of tourist attractions.

Under the guidance of Michael Hanly, general manager, the team at the hotel strive to provide the very best customer service and guest experience.

Mr Hanly explained that his focus is simple – to facilitate a working environment that provides job satisfaction and opportunities for personal and professional development in a fun environment.

“We have a diverse team that consists of 130 staff who are employed locally in part and full-time positions. We are very lucky with the team we have – they are exceptional people who go the extra mile to make sure that the guest experience in our hotel is the best,” he explained.

“We also have €3m of wages spend in the town of Cavan annually. And we are very lucky here in Cavan with all the wonderful facilities we have,” added Mr Hanly.

In addition to providing employment and supporting local clubs and organisations through sponsorship, Cavan Crystal Hotel is a key component in Cavan’s overall tourism product. It generates spin off for other businesses and provides bed nights to support a wide range of events including major shows at Cavan Equestrian Centre and, recently, Ulster’s historic rugby game against Glasgow in Kingspan Breffni.

The popular hotel also boasts an award-winning fitness and leisure centre, Zest, complete with swimming pool.

Above all else, Cavan Crystal Hotel prides itself on providing an exceptional guest experience to everyone who walks through its doors. Its guest mission is to exceed expectations through providing memorable experiences.

The environment at the hotel is professional, friendly and helpful and this is apparent in the vast number of customer reviews posted daily on Tripadvisor, Booking.com, via email, and through various platforms.

“We have an experienced and professional team on hand who are willing to go the extra mile for each of our guests,” said Mr Hanly.

“When it comes to our guests and customer service, it is better to listen more than you talk. A book written by Daniel Meyer ‘Setting the Table’ provides an excellent piece of advice in respect of hospitality and how it’s all about how you make people feel. If you look after your staff well, they will look after your customers.”

Renovations are taking place to help maintain its success and popularity. The main focus is on the conference and banqueting facilities. “We are renovating our Crystal Suite Drinks Reception and function facilities, which are due for completion at the end of November,” revealed Mr Hanly.

“This will provide us with an additional private space to host weddings and other events. We are upgrading our conference facilities to provide state-of-the-art accommodation for local companies and events. We are looking forward to the future and will continue to provide an exceptional experience for our guests,” he assured.

CONTACT US

Cavan Crystal Hotel is located on the Dublin Road in Cavan Town.

Call 049-4360600, email info@cavancrystalhotel.com or log on to www.cavancrystalhotel.com